Warranty conditions
Dear Customer,
We congratulate you on purchasing this Kronoton product and are sure that you have made a good choice.
A. Scope:
In the event that your product unexpectedly develops a defect within the warranty period, please contact us at www.hdsx.com/warranty or in other countries listed in these warranty terms and conditions or the accompanying brochures (Scope of Warranty).
- This guarantee applies to your Kronoton product, provided that the product was purchased within the scope of the guarantee. With this guarantee, Kronoton guarantees that the product is free from material and/or processing defects at the time of initial purchase. The guarantee period is 24 months.
- If the product proves to be defective during the warranty period due to faulty materials and/or workmanship (at the time of initial purchase), Kronoton or a specialist company will repair or replace the product or its defective parts within the scope of the warranty, assuming the cost of labor and materials, at its own discretion and in accordance with the following conditions. Kronoton or the specialist company may replace defective products or parts with new or as good as new products or parts, whereby the replaced products or parts become the property of Kronoton.
- This warranty does not cover:
a) regular maintenance and repair or replacement of parts due to normal wear and tear;
b) Consumables (components that are expected to need to be replaced regularly over the course of the product’s life)
c) damage or defects caused by use, operation or treatment of the product which do not correspond to normal private use; and
d) Damage or alteration to the product caused by:
I. improper use, including:
– any treatment that results in physical or surface damage or blemishes to the product or damage to liquid crystals;
– Damage caused by connecting or using the product for a purpose other than its intended purpose or failure to follow our operating and installation instructions;
– Damage caused by failure to follow the care and maintenance instructions when servicing and caring for the product;
– Installation or use of the product contrary to the applicable technical standards or safety regulations in the country in which the product is installed or used;
II. Damage caused by viruses or by the use of software that was not included in the scope of delivery or was installed incorrectly;
III. Damage caused by use of the product with systems or devices other than Kronoton products that are not designed for use with this product;
IV. Use of the product with accessories, peripherals and/or components of a different type, standard or under different conditions than those approved by Kronoton;
V. Repairs or attempted repairs by anyone other than Kronoton or specialist companies;
VI. Adjustments or changes without the prior written consent of Kronoton, including
– Upgrades to the product beyond the specifications or features described in the user manual;
– Modifications to the product to adapt it to national or local technical or safety standards in countries for which the product was not specifically designed and manufactured;
VII. Negligence; and
VIII. Accidents, fire, liquids, chemicals, other substances, flooding, vibration, excessive heat, inadequate ventilation, voltage fluctuations, excessive or improper supply or mains voltage, radiation, electrostatic discharges such as lightning, external forces and shocks.
This warranty covers only the hardware components of the product. It does not cover any software (either Kronoton or third party) for which end user license agreements are included or separate warranty documents or exclusions are provided.
- Guarantee services will only be provided if the defective product is presented within the guarantee period together with the original invoice or receipt (stating the date of purchase, model name and dealer name). The guarantee begins on the date of first purchase according to the original invoice or receipt. Kronoton and the specialist company reserve the right to refuse the free guarantee service if the proof of purchase is not presented or is only presented incompletely or illegibly. Furthermore, there is no guarantee claim if the model name or serial number on the product has been changed, deleted, removed or otherwise made illegible.
- To avoid damage to removable data storage media or accessories or loss or deletion of data, you must remove them before sending the product for warranty service.
- This warranty does not cover the transport costs and risks for transporting your product to and from Kronoton or a specialist company.
- Kronoton or the specialist company will charge you a flat-rate inspection fee, – if the examination of your product by Kronoton or the specialist company shows that you are not entitled to a warranty claim, for whatever reason; or – no fault was found during the examination of your product and your device is functioning properly.
- Except as set forth above, Kronoton makes no warranty (express, implied, statutory or otherwise) as to the quality, performance, accuracy, reliability, fitness for a particular purpose or any other characteristics of the product or the accompanying or associated software.
- Kronoton's obligation under this warranty is only to repair or replace products that are covered by these warranty terms. Kronoton is not liable for any loss or damage, whether material or immaterial, such as purchase price, loss of profits, loss of income, loss of data, loss of enjoyment of life or unavailability of the product or related components, which may arise directly, indirectly or as a result of products or services covered by this warranty or otherwise. This applies to loss or damage caused by:
I. Impairment or failure of the product or associated equipment due to defects or unavailability of the product while at Kronoton or a specialist company, downtime and business disruptions;
II. Inaccuracies in the performance results of the Product or related products;
III. Damage to or loss of software programs or removable data storage devices; or
IV. Viral infection and other causes.
- This limitation of liability applies to losses and damages regardless of the legal basis, including, without limitation, negligence, tort, breach of contract, express or implied warranties and strict liability (even if Kronoton or a specialist company has been advised of the possibility of such damages).
- If these exclusions of liability are inconsistent with applicable law in whole or in part, Kronoton will limit the warranty or liability to the extent permitted by applicable law. For example, some country laws prohibit the exclusion or limitation of liability for negligence, gross negligence, willful misconduct, fraud and similar acts. Any liability that cannot be completely excluded will be limited to the duration of this warranty, to the extent permitted by applicable law. Liability under this warranty is limited to the purchase price of the product. If applicable law only provides for higher limits of liability, the higher limitation of liability will apply.
Consumers may have legal rights under national laws governing the sale of consumer goods. This guarantee does not affect your possible statutory rights or your contractual rights against the trader arising from the contract of sale. You may exercise these rights at your own discretion.
The guarantee for your product is granted and fulfilled by Kronoton GmbH, Völckers Park 13, 21465 Reinbek, Germany. You can also contact Kronoton via the contact form at www.hdsx.com/garantie and the telephone numbers provided there.